Privacy Policy

Tichi Cleaning Services ("Tichi", "we", "us") provides home, office, specialised, and waste-related cleaning services from Lusaka, Zambia. This notice explains how we collect and use personal information when you visit our website, book a service, request a quote, or contact us.

We may collect:

• Identity and contact details such as name, phone number, and email address
• Service address, access notes, and booking preferences
• Payment references and transaction status (we do not store full card numbers on this site)
• Messages you send through forms, WhatsApp, email, or phone
• Limited technical data such as device type, browser, and pages visited

We use personal information to:

• Provide quotes, bookings, cleaning visits, and customer support
• Confirm appointments, send service updates, and handle payments or refunds
• Improve our website, services, and safety standards
• Send optional marketing or job alerts only where you have asked us to
• Meet legal, accounting, and security obligations

We process personal information where it is necessary to perform a contract with you, to take steps at your request before a contract, to comply with Zambian law, or where we have a legitimate operational interest that does not override your rights. Marketing and job alerts are sent only with your consent, which you can withdraw at any time.

We do not sell your information. We may share it with vetted cleaners assigned to your job, payment providers, IT hosts, and professional advisers, and with authorities when the law requires it. Anyone who processes data for us must protect it and use it only for our instructions.

We keep information only as long as needed for the service, legal, or accounting purpose it was collected for, then delete or anonymise it. We use reasonable technical and organisational measures to protect information against unauthorised access, loss, or misuse.

Subject to the Zambia Data Protection Act 2021, you may request access to your personal information, correction of inaccurate data, deletion where appropriate, restriction of processing, or withdrawal of consent. To exercise these rights, contact us using the details below.

Our website may use essential cookies to keep the site working. If we add analytics or marketing cookies, we will explain them and, where required, ask for your consent.

Questions about this policy can be sent to hello@tichicleaning.co.zm or +260 971 717 795. Our operations are based in Lusaka, Zambia.